Email Notification in Piazza

The email notification feature in Piazza is automatically turned on when account is created and user will receive an email every time a question is posted in the question board. In most of the time, this causes users to have over 20 emails a day. Most of them don't need this feature and they have to change the email setting. Many users complain about email notification because they have a hard time finding where to turn the notification off. There is no option for users to unsubscribe in the email received. The only way to unsubscribe theses notifications is to log in piazza, click on the small button on the top right corner and choose account/email setting, and the page below will be shown. Users can turn off notification in the below page.

Although the complaints never stop for the three years I have been using Piazza, no changes is made on this email notification feature. It is like a barrier or challenge for every new user to overcome. This problem can be easily solved if one of the people maintaining Piazza system has read the feedback given by users and make some changes with it (ex. decides not to notify users with email if users do not specify).

This problem shows that building a good interface for users should not stop after the application is done. Maintainer can improve the interface with the feedback given by users to make the application complete and this is an important step of building an interface.